General Policy
Each refund or cancellation request is evaluated individually. Approval depends on the condition of the product, project status, payment terms, and whether procurement, customization, dispatch, or installation work has already started.
Customized Orders
Customized systems, commercial solutions, made-to-order products, and project-specific components may not be eligible for cancellation or refund once production, procurement, or configuration has started.
Cancellation Requests
Cancellation requests must be submitted through official communication channels before dispatch, installation scheduling, or procurement confirmation.
Refund Processing
Approved refunds are generally processed within 7 to 14 business days, depending on the payment method, bank timelines, and internal review.
Applicable Deductions
Operational costs, logistics charges, inspection costs, payment processing fees, customization expenses, and administrative charges may be deducted where applicable.
Non-Refundable Cases
Products damaged due to customer negligence, improper site conditions, unauthorized handling, misuse, third-party interference, or failure to follow operational instructions may not qualify for refund.
Contact
For refund or cancellation requests, contact info@arroyo-technologies.com.